Frequently asked questions

Orders typically require 2–5 business days for production before shipping. During peak seasons or promotions, production times may be slightly longer. You'll typically receive your product in 14–16 days, given they're made to order.

Because orders move into production quickly, once production begins, orders cannot be modified or canceled.

We do our best to produce and fulfill all orders within 24 hours. After that, shipping times depend on your region and shipping method — these estimates come from our shipping partners and can shift with order volume or supply chain changes.

Example: A phone case ordered to France with economy shipping takes about 24–48 hours to produce and hand off, then an additional 3–8 business days to arrive — roughly 4–9 business days total.

Typically, only local postal services handle PO Box deliveries. Since we work with private shipping providers and some products are bulky, we're unable to deliver to PO Boxes — please provide a local home delivery address instead.

Once your order ships, you'll receive a tracking email with all the details you need.

Not at the moment.

Some products may be produced and shipped from different facilities, which can result in separate shipments.

Customers are responsible for entering the correct shipping address at checkout. We're not responsible for deliveries lost due to an incorrect or incomplete address, and reshipping fees may apply.

Yes. Our cases are designed to provide everyday protection against scratches, minor drops, and daily wear while maintaining a sleek, stylish appearance.

• Phone Cases: Premium glossy printed finish
• AirPods Cases: Durable glossy printed finish
• Tablet Cases: Premium vegan Saffiano leather with custom printed design

Our products use high-quality printing technology designed to resist fading with normal use. Proper care will help maintain the appearance of your product.

Most phone case models support wireless charging. Performance may vary depending on your device and charger.

All of our products are custom-made and printed on demand for each order, so we maintain a strict policy to protect the integrity of our products and business. We do not offer refunds, returns, or exchanges for:

• Incorrect device/model selections made by the customer
• Buyer's remorse or change of mind
• Ordering the wrong color/design
• Minor color variations due to screen settings
• Personalized or made-to-order products

Because every item is custom-produced upon purchase, all sales are considered final.

If your item arrives damaged, defective, misprinted, or you received the wrong item, contact us within 72 hours of delivery with your order number, a description of the issue, and clear photos of the product and packaging. Once reviewed and approved, we'll offer a replacement, or a refund if a replacement isn't possible.

Items reported outside the 72-hour window may not qualify for replacement or refund.

If your package appears lost in transit, please reach out to the shipping carrier directly.

Glossed Tech does not provide prepaid return labels.

We accept major credit cards, debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other methods available at checkout.

Yes. All transactions are processed through Shopify's secure payment system — Glossed Tech never stores your credit card information.

For questions regarding your order, reach out through our website contact form or email us directly. We typically respond within 2–3 business days.